Frequently Asked Questions
HOW DO I MAKE A PURCHASE?
Shopping at shantnunikhil.com is easy:
Use the Couture, MEN'S, WOMEN'S and ACCESSORIES links. Once you have found an item, choose your size and click on the 'ADD TO CART' button on the product page. Review the items in your shopping bag by clicking the 'CART' link at the top of the page. Click on 'CHECKOUT' to update billing & shipping address. Click on 'SAVE and CONTINUE' to choose Payment Option to complete your order.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
Yes. You need to set up an account to shop online. Click on Login to create an account
WHAT ARE THE BENEFITS OF REGISTERING?
Track your orders and review past purchases.
Request a return directly from your account.
Save your address details so you can shop even quicker next time.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.
I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, follow the 'FORGOT PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
WHAT PAYMENT METHODS DOES WWW.SHANTNUNIKHIL.COM ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
You can pay by Cash on Delivery (COD), Online through Internet banking, Visa, MasterCard, American Express, Maestro, Debit cards, Paytm, IMPS. All payments are processed through a secure checkout system provided by Billdesk Ltd. First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly. For further queries please call Customer Care on 011-41193666, 11 AM to 5 PM, Monday to Friday on business days (excludes public holidays) or write to us on support@shantanunikhil.com
WHICH CITIES DOES SHANTNUNIKHIL.COM SHIP TO?
www.shantnunikhil.com ships to all Indian Cities. Please enter the pin code in the address page to check the availability of this facility. For further information please call Customer Care on 011-41193666, 11 AM to 5 PM, Monday to Friday on business days (Excludes public holidays) or write to us on support@shantnunikhil.com
HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?
S&N By Shantnu Nikhil and SNCC: We endeavour to deliver S&N and SNCC orders between 4 to 7 business days (excludes public holidays & Sundays). The Delivery time may increase during special offers and sales period. The delivery of S&N and SNCC orders are complimentary. Please refer to our shipping policy for more.
Couture: Couture pieces are made to order and take around 4–6 weeks for production. Delivery may take an additional 4–7 days, depending on your location. Shipping charges for Couture orders are complimentary
ARE THERE ANY SHIPPING CHARGES FOR DOMESTIC OR INTERNATIONAL ORDERS?
Shipping is complimentary on all domestic orders within India. For international orders, a flat shipping fee of ₹4,000 applies to SNN and SNCC products, while Couture orders are eligible for complimentary international shipping.
DOES SHANTNU NIKHIL SHIP TO MULTIPLE ADDRESSES?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
For S&N by Shantnu Nikhil and SNCC, orders can be cancelled within 30 minutes of placing the order. Once this window has passed, the order cannot be cancelled or modified.
For Couture, all orders are considered final once placed and cannot be cancelled, modified or returned.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account.
HOW DO I RETURN AN ITEM?
Returning an eligible S&N by Shantnu Nikhil or SNCC purchase is simple and easy. You have 7 days to decide whether to keep your items or return. Simply place request through MY ACCOUNT page. We will organize to pick up the item from the delivery address, and we will process your refund. Please refer our Return Policy for further details.
Couture products and all sale items are not eligible for returns.
CAN I RETURN A SALE ITEM?
Sale and specially priced items are not eligible for return. However, if there is an issue with the piece you have received, please reach out to us at support@shantnunikhil.com with your order details. Our team will be happy to review the concern and assist you.
CAN I RETURN OR CANCEL A COUTURE ORDER?
Couture pieces are created with a considered, made-to-order approach and are final sale. Therefore, Couture orders cannot be cancelled, returned or exchanged once placed. If you receive your Couture piece with an issue, please contact us at support@shantnunikhil.com and our team will review the concern personally.
HOW DO I EXCHANGE AN ITEM?
We currently do not offer exchanges for online purchases.
For eligible S&N by Shantnu Nikhil products, you may return the item as per our Return Policy and place a new order for your preferred style or size.
Couture pieces are not eligible for return or exchange.
WHAT HAPPENED TO MY STORE CREDITS?
Your store credit balance - accumulated from product returns, cashbacks, or other promotional value - has been converted into an E-Gift Voucher (EGV) of equal value (1:1).
WHY WAS MY CREDITS CONVERTED TO EGV?
With the launch of our new website, we've upgraded our systems. EGVs are the new way to redeem your balance, offering a smoother and more seamless checkout experience.
HOW DO I ACCESS MY EGVS?
Your EGV Card Number and PIN have been shared with you on your registered mobile number and email ID. Please check your inbox, including your Spam, Junk or Promotions folders.
HOW DO I USE MY EGVS?
Add your preferred products to your cart and proceed to Checkout.
At the payment stage, select “QwickCilver – Pay with Gift Card” under More Payment Options.
Enter your EGV Card Number and PIN.
The EGV value will be deducted from your order total.
If your order value is higher than your EGV balance, you can pay the remaining amount using Credit Card, Debit Card, Net Banking or UPI.
IS THE EGVS SAME VALUE AS MY CREDIT BALANCE?
Yes, the conversion is 1:1 - the EGV value exactly matches your previous store credit balance.
WHAT IS THE VALIDITY OF MY EGV?
Your EGV is valid for 1 year from 21 August 2026, until 20 August 2027.
WHAT IF I DIDN'T RECEIVE MY EGV EMAIL?
If you have not received your EGV Card Number and PIN, or are facing any difficulty while redeeming your EGV, please contact our support team at support@shantnunikhil.com with your registered mobile number or email ID. Our team will assist you on priority.