Return Policy

CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

For S&N by Shantnu Nikhil and SNCC, an order can be cancelled before it has been prepared for dispatch. Once the order has been shipped, it cannot be cancelled. If you wish to change an item or order, you will need to cancel the existing order, where eligible, and place a new order.
For Couture, all orders are final once placed and cannot be cancelled, modified, returned or exchanged.

HOW DO I RETURN AN ITEM?
For eligible S&N by Shantnu Nikhil and SNCC purchases, you may initiate a return within 7 days of delivery through My Account → Returns.
Once your return request is raised, our logistics partner will arrange a pickup from your delivery address. Packing instructions will be shared with you by email.
Returns are subject to a quality check. The product must be returned in its original condition, with all original brand tags and the security tag intact, and must be unused, unwashed and undamaged. Please refer to our Return Policy for complete details.

CAN I RETURN A SALE OR OUTLET ITEM?
Sale and outlet purchases are final sale and are not eligible for return or exchange. If you believe there is an issue with a piece you have received, please contact us at support@shantanunikhil.com with your order details. Our team will review the concern and assist you.

CAN I RETURN OR CANCEL A COUTURE ORDER?
Couture pieces are final sale. Once placed, Couture orders cannot be cancelled, returned, exchanged or refunded.
We encourage you to review the product details carefully before placing your order. If you believe there is an issue with your Couture piece, please contact us at support@shantanunikhil.com and our team will personally review the concern.

CAN I EXCHANGE AN ITEM?
We currently do not offer exchanges on any online purchases.
For eligible S&N by Shantnu Nikhil and SNCC products, you may initiate a return within 7 days of delivery, subject to our Return Policy, and place a new order for your preferred style or size.
Couture, sale and outlet purchases are not eligible for exchange.

WHAT HAPPENS IF MY RETURN DOES NOT PASS THE QUALITY CHECK?
Every returned piece undergoes a quality inspection to ensure it is returned in its original condition.
Returns may be rejected if the product shows signs of wear, use, washing, alteration or damage, or if the original brand tags or security tag have been removed, tampered with or damaged.
In such cases, the product will be sent back to you and no refund will be issued.

WHEN WILL I RECEIVE MY REFUND?
Refunds are initiated once the returned product reaches our warehouse or store and successfully clears the quality check. The refund may take 7–8 business days to reflect, depending on your bank.

HOW WILL I RECEIVE MY REFUND?
For COD orders, the refund will be credited to your bank account. For prepaid orders, the refund will be credited to the original payment account.

I HAVE CHANGED MY MIND AND WANT TO KEEP THE PRODUCT. WHAT SHOULD I DO?
If you have already raised a return request but would like to retain your purchase, please contact our Customer Care team at 011-41193666, between 11 AM and 5 PM, Monday to Friday on business days, excluding public holidays, or write to us at support@shantanunikhil.com.

WHAT IF THERE IS AN ISSUE WITH MY PRODUCT?
If you receive a product with a defect, damage or another genuine issue, please contact us at support@shantanunikhil.com with your order details. For eligible products, our team will review the concern and guide you through the appropriate resolution.
For sale, outlet and Couture purchases, if you believe there is an issue with the piece received, please contact us and our team will personally review the concern.